Customer Services Apprenticeship (Level 2)

The Rosedale Hewens Academy Trust Learning in collaboration with HCUC (Harrow College & Uxbridge College)

We are currently recruiting for a Customer Services Apprentice to work and learn with us at The Rosedale Hewens Academy Trust. We are looking for an ambitious candidate to work in a fast-paced school environment, dealing directly with students, parents, the public and staff members. We pride ourselves on providing the very best customer services to all who access the Trust! If you feel this is the opportunity for you, we want to hear from you!

Apprenticeship Summery
We are looking for an enthusiastic apprentice to provide high quality customer services to staff, students and members of the public in person or online that includes dealing with telephone queries, offering advice, guidance and support, meet-and-greet, problem solving and being a key contact in communication, after care, service recovery or gaining insight through measuring customer satisfaction. Qualification: Level 2 Customer Services Apprenticeship Course Duration: 12 months Employer: The Rosedale Hewens Academy Trust Possible start date: September Positions available: 2

Apprenticeship Summery

We are looking for an enthusiastic apprentice to provide high quality customer services to staff, students and members of the public in person or online that includes dealing with telephone queries, offering advice, guidance and support, meet-and-greet, problem solving and being a key contact in communication, after care, service recovery or gaining insight through measuring customer satisfaction.

Qualification:

Level 2 Customer Services Apprenticeship

Course Duration:

12 months

Employer:
The Rosedale Hewens Academy Trust

Possible start date:

September

Positions available:
2

Requirements and Prospects
Desired Skills: Communication skills, Attention to detail, Organisation skills, Customer care skills, Number skills, Team working, Creative, Initiative, Patience	Future Prospects: Permanent Employment Personal Qualities: Passion to develop a career in Customer services Desired Qualifications: GCSE English and Maths is required

Requirements and Prospects

Desired Skills:

Communication skills,
Attention to detail,
Organisation skills,
Customer care skills,
Number skills,
Team working,
Creative,
Initiative,
Patience

Future Prospects:
Permanent Employment

Personal Qualities:
Passion to develop a career in Customer services

Desired Qualifications:

GCSE English and Maths is required

About the Employer
We strive to create a community which is welcoming, inclusive and supportive; where young people develop a genuine appetite for deep learning, together with an enthusiasm for life. We have a caring ethos, supported by a strong pastoral system which ensures that children and staff are safe and happy at college, allowing them to flourish in personal development We believe that education should not only focus on the delivery of challenging lessons which lead to outstanding academic results, but should also aim to develop each individual by exploring all aspects of learning; nurturing personal identity, encouraging empathy and embedding the importance of respect and integrity.
Employer Address: Hewens Road Hayes Middlesex UB4 8JP

About the Employer

We strive to create a community which is welcoming, inclusive and supportive; where young people develop a genuine appetite for deep learning, together with an enthusiasm for life. We have a caring ethos, supported by a strong pastoral system which ensures that children and staff are safe and happy at college, allowing them to flourish in personal development We believe that education should not only focus on the delivery of challenging lessons which lead to outstanding academic results, but should also aim to develop each individual by exploring all aspects of learning; nurturing personal identity, encouraging empathy and embedding the importance of respect and integrity.

Employer Address:

Hewens Road
Hayes
Middlesex
UB4 8JP

Training
Training Provider: HCUC - Harrow College & Uxbridge College Applications for this apprenticeship are being processed by: The Rosedale Hewens Academy Trust	Contact: Lisa Mills 07852 827 869 lmills@trhat.org

Training

Training Provider:

HCUC - Harrow College & Uxbridge College

Applications for this apprenticeship are being processed by:

The Rosedale Hewens Academy Trust

Contact:

Lisa Mills

07852 827 869

lmills@trhat.org

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